Refund policy

This policy applies to purchases from SPIRA and is subject to applicable Israeli law. Nothing in this policy limits a consumer right that cannot be waived under applicable law.

Cancellation before shipment

Contact us as soon as possible and include your order number. If the order has not entered processing or shipment, we will make a reasonable effort to stop and cancel it. Once processing has begun, shipment cannot always be stopped.

Cancellation or return after shipment

If the order has already shipped or been delivered, contact us before returning any product. The request will be reviewed according to applicable law, the product type, the date of the request, and the product condition. When a return is required, we will provide clear instructions.

Where permitted by law, exceptions or cancellation fees may apply. Any exception or fee will be used only when legally allowed.

Damaged, missing, or incorrect items

If an item arrives damaged, incomplete, or different from what was ordered, contact us promptly with your order number, a description of the issue, and clear photos or video when possible. After review, we will offer an appropriate solution, including replacement or refund when required.

Refunds

Approved refunds are issued to the original payment method. The time needed for the refund to appear depends on the payment provider and bank. We may request reasonable information to verify the order and review the request.

Contact

SPIRA customer care: support@techspirashop.com